1. Return Period
You have 14 days from the date of receiving the package to decide on a return. The period is counted from the day the package is delivered.
2. Condition of Returned Goods
The product must be unused, clean, with complete tags, and in its original packaging. It must not show any signs of use. We do not accept items that are damaged, stained, washed, or perfumed. We reserve the right to reduce the refund amount or return the goods in case of defects or missing parts caused by the customer.
3. How to Return a Product
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Fill out the return form above to withdraw from the contract. Attach a note with your order number to the package.
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Send the product to the address indicated below. The cost of return shipping is borne by the buyer. We do not accept cash-on-delivery shipments.
Return shipping address:
Szymon Kopacz BLARK
ul. Tarnogórska 61, 42-674 Kamieniec
kontakt.snorfi@gmail.com
+48 792 337 800
4. Exchange or Complaint
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If the product arrived damaged, please contact us immediately - we will help resolve the situation.
- If the product was damaged within the 2-year warranty period, submit a complaint, describing the problem, providing the order number, and attaching photos. Send the message to our e-mail address: kontakt.snorfi@gmail.com.
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We do not offer direct product exchanges. If you need a different size, color, or model, please return the purchased product and then place a new order for the desired variant.
5. Refund
Upon receiving and checking the package, we will send you an email with the decision on accepting the return. If the decision is positive, the refund will be issued to the same payment method and account from which the payment was made, within 14 days. Shipping costs are not refunded.
6. Contact and Support
All questions regarding returns, exchanges, or complaints should be directed to the e-mail address: kontakt.snorfi@gmail.com.