We ensure the high quality of our products. If, despite this, your purchase proves to be faulty, you have the right to file a complaint in accordance with the following terms.
1. Basis for complaint
Complaints are considered under the statutory warranty, in accordance with the provisions of the Civil Code. We are responsible for physical defects of the product existing at the time of its delivery or resulting from a cause inherent in the product.
2. Time limit for filing a complaint
A complaint can be filed within 2 years from the date of receiving the product. We recommend reporting any defect immediately upon noticing it.
3. How to file a complaint
To file a complaint:
-
send a notification via email to kontakt.snorfi@gmail.com or through the contact form,
-
provide the order number,
-
describe the product defect,
-
attach photos illustrating the defect.
Upon receipt of your notification, we will inform you about further steps.
4. Shipping of the complained product
If the complaint requires the product to be returned, it must be sent to the specified address. The product should be clean and properly secured for transport.
Szymon Kopacz BLARK
Tarnogórska 61, 42-674 Kamieniec, Poland
kontakt.snorfi@gmail.com
+48 792 337 800
Or InPost Parcel Locker® : KAMC01M
5. Complaint processing time
The complaint will be processed within 14 calendar days from the date of its receipt (or from the moment the product is received, if its return was necessary). We will inform you about the decision via email.
6. Method of complaint resolution
If the complaint is accepted, you may demand:
-
product repair,
-
exchange for a new one,
-
price reduction,
-
refund (if the defect is significant).
The method of resolving the complaint is determined in accordance with applicable law.
7. Complaints not covered
Complaints do not cover defects resulting from:
-
normal wear and tear of the product,
-
improper use or washing not in accordance with the label,
-
mechanical damage occurring after receipt of the product.
8. Final provisions
This complaint policy does not limit consumer rights resulting from applicable law.